A. Each item being returned should be packed carefully, preferably in the original box with original packaging. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods.
A. The label should be printed in colour, if this is not possible a black and white label is acceptable. A clear barcode is required to ensure tracking of your item, please ensure the barcode is not faded after printing. Cut the label along the dotted line and ensure no other labels are attached to your item. Affix the label securely to the front of the item using clear tape ensuring the label is clearly visible, do not put tape over the barcoded area.
A. Link to anpost.ie/dimensions
A. Link to anpost.ie/dimensions
A. It will not be collected from the driver or accepted at the post offices and may need to be separated into smaller items were possible.
A. The service is not available in respect of any item which contains any of the prohibited items as set out below.
A. In order to ensure your item is collected the same working day, you should order by 6.00pm. Where a collection has been selected, we will pick up your item in Dublin within 3 hours. We guarantee to deliver items by close of business next working day nationwide once items are collected by 1.00pm or presented at the Post Office counter before the latest time of posting.
A. These items can be packed and returned together if the overall package does not exceed maximum dimensions. For full details see anpost.ie/dimensions
A. The label can be emailed to you as part of the overall transaction. You can also save the PDF label produced during the transaction. This can be re-printed if you have problems printing the original label. However labels must only be used for postage once, any repeated use of returns labels is forbidden
A. Where a collection has been selected, we will pick up your item in Dublin within 3 hours. We guarantee to deliver items by close of business next working day nationwide once items are collected by 1.00pm or presented at the Post Office counter before the latest time of posting.
A. You will need to contact the phone number outlined in your collection SMS to book another collection, you may be charged for this. Alternatively you can contact An Post Customer Services at 01-705 7600, phone lines are open from 9.00am to 5.30pm, Monday to Friday.
A. You will need to contact the phone number outlined in your collection SMS. Alternatively you can contact An Post Customer Services at 01-705 7600, phone lines are open from 9.00am to 5.30pm, Monday to Friday.
A. Collections can be arranged for Monday to Friday only.
A. You will need to contact the phone number outlined in your collection SMS. Alternatively you can contact An Post Customer Services at 01-705 7600, phone lines are open from 9.00am to 5.30pm, Monday to Friday.
A. The service is only available to the Retailer addresses listed on the ReturnMyShopping.ie website.
A. Collections can only be booked through the ReturnMyShopping.ie website.
A. You will need to contact Customer Services at 01-705 7600. Phone lines are open from 9am to 5.30pm Monday to Friday.
A. The driver will scan the item upon collection and this scan will be shown on the An Post tracking website and can be checked at http://track.anpost.ie/
A. Yes, at http://track.anpost.ie/
A. There is no signature on delivery for this service however your package will be scanned upon delivery and this scan will be shown on the An Post tracking website and can be checked at http://track.anpost.ie/
A. No, if you require insurance you will need to purchase an insured service at the Post Office.